General Information

1, Why are your prices so low?
Our prices are so competitive because we are the factory. Without the participation of middlemen, the price you receive is the one that single-handedly good products.

2, Can I have my order delivered to a different address?
Yes we can deliver to a different address but a signature will always be required upon delivery of the goods, you can select different addresses during the checkout procedure.
 
3, Do you deal with corporate orders?
Yes we do deal with corporate orders. Our corporate service is an ideal way to give clients or work colleagues a gift that will make an impression. Please contact us where our friendly customer care team will help whilst enabling you to manage corporate gifting with ease and convenience.
 
4, I have received an incorrect order.
We apologies if you have received an incorrect item and unfortunately, on rare occasions, human errors like this can happen. Please contact us with the details of the item and indicate if you would like a refund or a replacement.
 
5, Can I track my order?
Once your order is ready for dispatch, an email will be sent to you with a unique tracking reference which can be traced online. Please contact our Customer Service team if you have any concerns.
 
6, I am having trouble placing my order.
There are times when the Internet browsers and servers can get interrupted which can cause delays when placing an order. If this happens, please close the browser and try again. If the problem still occurs contact our experienced Customer Service team and we can assist you as best we can and also we can place the order for you.
 
7, Is your website secure?(SSL)             
Yes our website is secured using an Encrypted connection through an SSL Certificate. 
An SSL certificate is a bit of code on the web server that provides security for online communications. When a web browser contacts this web site, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.
SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party verifies information and issues a unique certificate to you with that information. This is known as the authentication process.
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