Help Center

 

General Information
1, Why your prices are so low?

Our prices are so competitive because we are the factory. Without the participation of middlemen, the price you receive is the one that single-handedly good products.

2, Is it ok if I have my order delivered to a different address?

Yes we can deliver to a different address but a signature will always be required upon delivery of the goods, you can select different addresses during the checkout procedure.

3, Is it available to deal with corporate orders?

Yes we do deal with corporate orders. Our corporate service is an ideal way to give clients or work colleagues a gift that will make an impression. Please contact us where our friendly customer care team will help whilst enabling you to manage corporate gifting with ease and convenience.

4, What should I do if I have received an incorrect product after placing order?

We apologies if you have received an incorrect item and unfortunately, on rare occasions, human errors like this can happen. Please contact us with the details of the item and indicate if you would like a refund or a replacement.

5, Is there any possible to track my order?

Once your order is ready for dispatch, an email will be sent to you with a unique tracking reference which can be traced online. Please contact our Customer Service team if you have any concerns.

6, What should I do when having trouble placing my order?

There are times when the Internet browsers and servers can get interrupted which can cause delays when placing an order. If this happens, please close the browser and try again. If the problem still occurs contact our experienced Customer Service team and we can assist you as best we can and also we can place the order for you.

7, Is your website secure to visit and pay?(SSL)  
Yes our website is secured using an Encrypted connection through an SSL Certificate. 
An SSL certificate is a bit of code on the web server that provides security for online communications. When a web browser contacts this web site, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.
SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party verifies information and issues a unique certificate to you with that information. This is known as the authentication process.
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Pocket Watches Education
Q:What is the difference between a self-winding and a manual-winding movement?
The difference between these two movements is the way in which the watch is wound. Manual-winding watches must be wound every day by hand using the crown, whereas self-winding watches are wound by an internal rotor which responds to wrist movements.
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Shipping Method and Cost
1,Which Shipping Methods You Can Choose?

You can choose one of the shipping methods during the checkout process. There are four main shipping methods to choose for you: · DHL This shipping method is the fastest available. Shipping times are between 3 - 5 days to all major destinations, and you can track your order's status online. Shipping costs vary with weight and delivery address. · EMS For some major destinations, there is an option to ship your order by EMS. If your destination qualifies for shipping by EMS, it will automaticaly appear as an option when you chekout. EMS shipping takes a bit longer than DHL but costs less. Shipping times are between 6 - 10 days to all major destinations, and you also can track your order's status online.. · Air Mail/Small Packet For below 2kg weight, there is an option to ship your order by Air Mail. Shipping times are between 15 - 30 days. Although the delivery time is much longer, the shipping costs are much lower. Forthermore order tracking and shiping insurance are not available within shiping by Air Mail. Please take this into consideration when choosing Air Mail shipping method.

2, What is the Estimated Total Delivery Time of The Item?

Before your order is shipped, we have to process your order and put all your items through its strict quality control tests. So the Total Delivery Time = Processing time + Shipping time. As we have such a wide range or products, processing time differs for different items. For urgent orders, please choose the fastest shipping methods and inform us to process your order in advance. 

3, How Much is The Item of Shipping Costs?

International shipping costs are based on a combination of three factors: The shipping method/carrier chosen The weight and dimenstions of package The destination country or region shipped You can estimate shipping costs for any product item or combination of items: For one product items - On each product page, click the Shipping Cost button , input the item's quantity and the destination country shipped to, then see the total shiping cost. For combination of items chosen - Choose your favored items via clicking the Add To Cart button , click Cart Contens link to your Shoppong Cart page to view the total shiping costs for all items. Note: Adding any item to your shopping cart puts you under no obligation to order.

4, Which Country Can You Ship To?

Don't worry! We can ship to all over the word. You just need to fill in the right delivery address when you place an order, we can ship your order for you. Contact us if any questions!

5, What Should I Do? If I Do Not Receive My Goods Within Your Stated Time-frame.

Just contact us, we will help you to find what happens first. But hope you can understand that when your package is shipped out, we can't control its exact shipping time, sometimes China Post or air mail company also can't provide more assistance, since it is a long distance from different two country. In most of cases, we need to take more patience to wait more few days. If we are sure that your parcel is lost during delivery, we will reship to you after your agreement.

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Payment Methods
How to pay ?

Wherever you are in the world, and whatever size order you might have, we have multiple payment solutions to get your factory production started. After you have done it once, you'll discover that international trade is as easy as a visit to your local convenience store.

we accept Paypal, PayPal via Credit Card, Western Union / MoneyGram, Payment Methods, Bank Wire Transfer, Credit Card.


Paying with PayPal Account
PayPal is a secure and trusted payment processing service which allows you to shop online. You can go to PayPal website to sign up a PayPal account using your credit card. Our Paypal account is business type since 2004, it is trusted and safe to pay to us with PayPal account.

Advantages:
. Payment is traceable. You can trace the status of your payment using your PayPal account.
. Payment does not require you to use your credit card online. We doesn't see your credit card number, which limits the risk of unauthorized use.


Paying with PayPal via Credit Card
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account) even if You do not have a PayPal account.

Advantages:
. PayPal accepets all major credit cards, debit cards worldwide.
. Using credit card with PayPal usually pass successfuly.


Paying with Western Union / MoneyGram
With more than 150 years of experience, Western Union is a global leader in money transfer services. It helps consumers and businesses send money quickly and reliably. You can visit western union's website - http://www.westernunion.com/ to learn more details. And MoneyGram's website is http://www.moneygram.com/ .

When you choose Western Union or MoneyGram to checkout, we will send you the beneficiary details of payment by email. You can go to your local Western Union branch, or go to their website to pay.

Once you complete the money transfer, please do remember to e-mail your Western Union's Money Transfer Control Number (MTCN), the sender full name, the amount etc. to us. Without the MTCN provided, your payment confirmation may be delayed or failed and we can not process your order on time.


Paying with Bank Transfer
When you choose bank transfer to checkout, we will send you the beneficiary details of payment by email. You can go to your local bank or their online system to pay.

You can pay to the personal bank account or the company bank account. When you choose our company bank account, note that the account only accepts USD$. But our personal account accepts all mojor currencies.


Paying with Credit Card
We accept Mastercard, Visa credit card only, and below USD$600 payment. When you select Credit Card as the payment method, you'll skip to credit card company's website where you can pay your order.

Your payment may fail because of credit card company's protection policies. If it happens, we'll contact you and let you try again to pay or use your credit card with PayPal.

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